Company Information
Shenzhen Phoenix Science Technology Limited, located in Huizhou, has been a trusted supplier of ODM and OEM consumer electronics since 1994. We are a qualified supplier with BSCI certification for renowned brands like Argos, Tesco, DSGi, John Lewis, and Aldi since 2013.
Our experienced R&D and production teams deliver innovative and reliable DAB/DAB+ radios, Internet Radios, WiFi-connected speakers, soundbars, hybrid radios (with CD), Bluetooth speakers, and smart gadget accessories for cars and phones.
Phoenix products are exported to the UK, Europe, the US, Japan, and Australia, meeting CE, RED FCC, RoHS, REACH, PAH standards, and certified by labs such as STC, DL, OBL, SGS, TUV, and BV.
Our mission is to provide high-quality services and value-for-money products, supporting our customers in developing market-tailored solutions.
FAQ:
Q: How can I get the price?
A: We typically quote within 24 hours of receiving your inquiry (excluding weekends and holidays). If you need an urgent quote, please email us or contact us directly.
If your request is urgent, please email or contact us via other methods for a prompt quote.
Q: What payment methods do you accept?
A: We accept PayPal, Western Union, T/T, and L/C. This is negotiable.
This is open to negotiation.
Q: What guarantee can you provide?
A: We offer warranties ranging from six months to one year, depending on the item. If any quality issues arise during the warranty period, send us photos or videos, and we will work with our factory to improve and provide the best advice to resolve the problem.
Q: Can I get a sample?
A: Absolutely! We typically provide existing samples for customer evaluation. For customized samples, please share more details via email.
We will create it for you following the provided instructions.
Q: What is the LEAD TIME for the goods?
A: Lead time varies based on order quantity and the season in which you place the order. Typically, it's 2-3 days for samples or small orders, and 35-65 days for bulk orders. This can depend on specific requirements and quantities.
Q: What are the shipping methods?
A: For mass production, we usually ship by sea freight or air. For samples, we typically use DHL, FedEx, UPS, or other couriers. You can also choose an alternative method that suits you best.
Q: What is your Minimum Order Quantity (MOQ)?
A: Our usual MOQ is 1000-3000 pcs. However, we accept lower quantities for trial orders if we have the same items in stock.
Q: How much will the transportation freight be?
A: Freight costs depend on the weight, packing size, and shipping area.
Q: Can I print my own logo?
A: Yes, absolutely. We can customize the product with your design if you provide the necessary files.
Q: Can I provide the ID design and have you create the tooling for us?
A: Yes, definitely. We welcome OEM and ODM discussions at all times. We also have our own R&D designers available for your use.
Q: What is your after-sale service?
A: We offer a 100% satisfaction guarantee on our products. If any issues arise, you will receive a solution within 12 hours.
Q: Why choose us, and what are your advantages?
A: 1. We maintain high-quality, stable products at competitive prices to ensure our customers benefit consistently.
2. We respect every customer as our friend and conduct businessand build friendships with them, no matter their origin.
3. We continuously develop over 30 new products every year.
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