Company Information
Shenzhen Phoenix Science Technology Limited, established in 1994 and located in Huizhou, is a distinguished ODM and OEM provider in consumer electronics. Our BSCI-qualified factory partners with Argos, Tesco, Dsgi, Johnlewis, Aldi and others since 2013.
Our seasoned R&D and production teams deliver innovative designs and reliable quality in DAB/DAB+ radios, Internet Radios, WiFi-connected speakers, soundbars, hybrid radios (with CD), Bluetooth speakers, and smart gadgets for cars and phones.
Phoenix products are exported to the UK, Europe, US, Japan, and Australia. All products meet CE, RED FCC, RoHS, Reach, PAH standards, and are certified by testing labs including STC, DL, OBL, SGS, TUV, and BV.
Our mission is to offer high-quality services and value-for-money products, helping our customers develop market-relevant solutions.
FAQ:
Q: How can I get the price?
A: We typically respond with a quote within 24 hours of receiving your inquiry, except on weekends and holidays.
For urgent inquiries, please email us or contact us through other means so we can provide a prompt quote.
Q: What payment methods do you accept?
A: We accept Paypal, Western Union, T/T, LC, and more.
Payment terms are negotiable.
Q: What is your warranty policy?
A: We offer a six-month to one-year warranty depending on the item. If any quality issues arise during the warranty period, send us photos or videos. We will improve the situation and provide the best solutions.
Q: Can I get a sample?
A: Absolutely! We typically provide an existing sample for customer evaluation. For a customized sample, please share more details via email.
We will craft it for you accordingly, following your instructions.
Q: What is the LEAD TIME of the goods?
A: Lead time varies depending on the order quantity and the season. Typically, it takes 2-3 days for samples or small orders, and 35-65 days for bulk orders. Specific lead times depend on your requirements and order volume.
Q: What are the shipping methods?
A: For mass production, we usually ship by sea freight or air. For samples, we generally use DHL, FedEx, UPS, or other courier services. You can also choose the shipping method that best suits your needs.
Q: What is your MOQ?
A: Our typical MOQ is 1000-3000 pcs. However, we accept lower quantities for trial orders if we have the same item in stock.
Q: How much will the transportation freight be?
A: Freight costs depend on the weight, packing size, and your location.
Q: Can I print my own logo?
A: Yes, certainly! We can customize as per your design. Just provide us with your file, and our design team will handle the rest.
Q: Can I design the ID and you open tooling for us?
A: Absolutely! We welcome OEM and ODM discussions. We also have our own R&D designers available for your use.
Q: What is your after-sale service?
A: We offer a 100% guarantee on our products. If any issues arise, you will receive a solution from us within 12 hours.
Q: Why choose us? What are your advantages?
A: 1. We maintain good product quality and competitive prices to ensure our customers always benefit.
2. We respect every customer as a friend and conduct business sincerely,making friends along the way, no matter where they are from.
3. Each year, we continually develop more than 30 new products.
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