Company Information
Shenzhen Phoenix Science Technology Limited (Factory located in Huizhou) has been a premier ODM and OEM supplier in consumer electronics since 1994. As a BSCI-qualified supplier for Argos, Tesco, DSGI, John Lewis, Aldi, and more since 2013, we excel in providing top-tier products and designs.
Our seasoned R&D and production teams are dedicated to delivering innovative designs and dependable quality in DAB/DAB+ radios, Internet Radios, WiFi-connected speakers and soundbars, hybrid radios (with CD), Bluetooth speakers, Smart Gadget Accessories for Cars, phones, and beyond.
Phoenix products are proudly exported to the UK, Europe, the US, Japan, and Australia. Compliant with CE, RED, FCC, RoHS, and PAH standards, all products are rigorously tested and certified by leading laboratories such as STC, DL, OBL, SGS, TUV, and BV.
Our mission is to deliver exceptional service and value-for-money products, guiding our customers to develop market-responsive solutions.
FAQ:
Q: How can I get the price?
A: We typically respond with a quote within 24 hours of receiving your inquiry (excluding weekends and holidays).
If you require an urgent quote, please email us or contact us via alternative methods for a prompt response.
Q: What payment methods do you accept?
A: We accept Paypal, Western Union, T/T, LC, and more.
This is negotiable.
Q: What guarantee can you provide?
A: We offer a warranty of six months to one year depending on the item. During the warranty period, if any quality issues arise, please send us pictures or videos. We will address the issue with our factory and provide the best solutions.
Q: Can I get a sample?
A: Absolutely! We typically provide existing samples for our customers to evaluate. For customized samples, please share more details with us via email.
We will create the sample based on your instructions and specifications.
Q: What is the lead time for the goods?
A: The lead time depends on the order quantity and the season in which you place your order. Generally, it takes 2-3 days for samples or small orders, and 35-65 days for bulk orders. This timeframe varies based on your specific requirements and quantity.
Q: What are the available shipping methods?
A: For mass production, we usually ship by sea freight or air. For samples, we typically use DHL, FedEx, UPS, or similar services. However, you are free to choose the shipping method that best suits your needs.
Q: What is your Minimum Order Quantity (MOQ)?
A: Our usual MOQ ranges from 1000 to 3000 pieces. However, for trial orders, we accept lower quantities if we have the same item order in hand.
Q: How much will the transportation freight cost?
A: The freight cost depends on the weight, packing size, and your location.
Q: Can I print my own logo on the products?
A: Yes, you are welcome to do so. We can follow your design if you provide us with the file, and our design team will execute it for you.
Q: Can I design the ID and have you create the tooling for us?
A: Yes, we welcome OEM and ODM projects. We have our own R&D designers available for you to utilize at no additional cost.
Q: What after-sale services do you offer?
A: We offer a 100% guarantee on our products. If any issues arise, we will provide a solution within 12 hours.
Q: Why should we choose your company, and what are your advantages?
A: 1. We consistently deliver high-quality products at competitive prices to benefit our customers.
2. We treat every customer as a friend and conduct business with sincerity.We build lasting relationships regardless of where our customers come from.
3. We continually develop more than 30 new products every year.
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