Company Information
Shenzhen Phoenix Science Technology Limited (factory located in Huizhou) is a renowned supplier offering ODM and OEM design and products in consumer electronics since 1994. We have been a BSCI-qualified supplier for Argos, Tesco, Dsgi, John Lewis, Aldi, and more since 2013.
Our experienced R&D and production teams provide innovative designs and reliable quality for DAB/DAB+ radios, internet radios, WiFi-connected speakers, soundbars, hybrid radios (with CD), Bluetooth speakers, smart gadget accessories for cars, phones, and more.
Phoenix products are exported to the UK, Europe, US, Japan, and Australia, complying with CE, RED FCC, RoHs, Reach, PAH standards, and certified by testing labs such as STC, DL, OBL, SGS, TUV, and BV.
Our mission is to deliver high-quality services and value-for-money products, partnering with customers to develop solutions tailored to their market needs.
FAQ:
Q: How can I get the price?
A: We typically provide a quote within 24 hours of receiving your inquiry (excluding weekends and holidays).
If your request is urgent, please email us or contact us through other means to expedite the process.
Q: What payment methods do you accept?
A: We accept Paypal, Western Union, T/T, LC, and other negotiable payment methods.
This is negotiable.
Q: What guarantee do you provide?
A: We offer a six-month or one-year warranty, depending on the item. If there are quality issues during the warranty period, send us pictures or videos so we can address the problem and provide the best solutions.
Q: Can I get a sample?
A: Sure, we can provide existing samples for your evaluation. For customized samples, please share more details with us via email.
We will create it for you according to your instructions.
Q: What is the LEAD TIME of the goods?
A: The lead time depends on your order quantity and the season when you place the order. Typically, it's 2-3 days for samples or small orders, and 35-65 days for bulk orders. It varies with your requirements and quantity.
Q: What are the available shipping methods?
A: For mass production, we usually ship goods by sea or air freight. For samples, we often use DHL, FedEx, UPS, or other couriers. You may also choose the method that best suits you.
Q: What is your Minimum Order Quantity (MOQ)?
A: Generally, our MOQ is 1000-3000 pcs. However, for trial orders, we can accept lower quantities if we already have the same item on hand.
Q: How much will the transportation freight cost?
A: Freight costs depend on the weight, packing size, and your location.
Q: Can I print my own logo?
A: Yes, you are welcome to do so. Please provide us with your design file, and our designers will handle it for you.
Q: Can I design the ID and will you create the tooling for us?
A: Yes, we welcome such collaborations. We are open to OEM and ODM projects and have our own R&D designers available for you to utilize.
Q: What kind of after-sale service do you offer?
A: We guarantee 100% satisfaction with our products. If you encounter any issues, you will receive a solution within 12 hours.
Q: Why should we choose you and what are your advantages?
A: 1. We offer high-quality products with stable performance at competitive prices, ensuring our customers always benefit.
2. We value every customer as a friend and conduct business sincerely,building strong relationships regardless of their location.
3. Every year, we develop and launch more than 30 new products, continuously innovating.
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