Company Information
Shenzhen Phoenix Science Technology Limited, with a factory located in Huizhou, has been a distinguished supplier of ODM and OEM consumer electronics since 1994. Since 2013, we have been a qualified supplier for prominent retailers like Argos, Tesco, DSGi, John Lewis, and Aldi, adhering to BSCI standards.
Our seasoned R&D and production teams excel in delivering innovative designs and reliable quality for DAB/DAB+ radios, Internet Radios, WiFi-connected speakers and soundbars, hybrid radios (with CD), Bluetooth speakers, and smart gadget accessories for cars, phones, and more.
Phoenix products are exported to the UK, Europe, the US, Japan, and Australia, meeting CE, RED, FCC, RoHS, REACH, and PAH standards. Our products are rigorously tested and certified by labs like STC, DL, OBL, SGS, TUV, and BV.
Our mission is to provide superior services and cost-effective products, collaborating closely with customers to develop market-centric solutions.
FAQ:
Q: How can I get the price?
A: We typically respond with a quote within 24 hours of receiving your inquiry, excluding weekends and holidays.
If you need an urgent quote, please email us or contact us through other means so we can prioritize your request.
Q: What payment methods do you accept?
A: We accept Paypal, Western Union, T/T, LC, etc.
Payment terms are negotiable.
Q: What warranty do you provide?
A: We offer a six-month warranty and a one-year warranty for different items. If any quality issues arise during the warranty period, please send us photos or videos. We will escalate the issue to our factory, suggest improvements, and provide the best solutions.
Q: Can I get a sample?
A: Absolutely! We typically provide existing samples for customers to evaluate. For customized samples, please share more details with us via email.
We will craft it for you precisely according to your instructions.
Q: What is the LEAD TIME of the goods?
A: The lead time depends on the order quantity and the season in which you place the order. Generally, it takes 2-3 days for samples or small orders, and 35-65 days for bulk orders, depending on your specific requirements and quantity.
Q: What are the shipping methods?
A: For mass production, we usually ship by sea freight or air. For samples, we typically use DHL, FedEx, UPS, or other options of your choice to suit your needs best.
Q: What is your MOQ?
A: Our usual MOQ is 1000-3000 pcs. However, we accept lower quantities for trial orders if we have the same item order in hand.
Q: How much will the transportation freight be?
A: The freight cost depends on the weight, packing size, and your location.
Q: Can I print my own logo?
A: Yes, absolutely. We can follow your design; just provide us with the file, and our design team will handle the rest for you.
Q: Can I design the ID, and will you open tooling for us?
A: Yes, certainly. We are always open to discussing OEM or ODM projects. We also have our own R&D designers available for you to use freely.
Q: What's your after-sale service policy?
A: We offer a 100% guarantee on our products. If any issues arise, you'll receive our solution within 12 hours.
Q: Why choose us, and what are your advantages?
A: 1. We ensure our customers' benefits by maintaining high-quality products at competitive prices.
2. We respect every customer as our friend and sincerely do businessand establish friendships with them, no matter where they come from.
3. We consistently develop over 30 new products each year.
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